Our Refund Policy
This Refund Policy applies to Flightsim.to Store purchases. We understand that sometimes things might not go as planned, and you might need to request a refund. Here's everything you need to know about our refund policy.
Refund Policy Overview
As a genereal rule, all sales are considered final. Refunds or exchanges for computer software are not accepted due to copyright and licensing restrictions. This applies to all forms of digital downloads in general and is in accordance with our End User Licence Agreements and Terms of Service. That means no refund can be granted as soon as the product has been downloaded.
There may be some exceptional cases detailed below where you might be entitled to a refund.
- The product was purchased accidentally and has not been downloaded yet
- The product was purchased unauthorized
- The product does not meet the product's description or has serious defects
- Discrepancies between the product's advertised features and its actual performance that significantly impact its usability
- Gesture of Goodwill of the product publisher
However, it's important to note that each refund request is evaluated on a case-by-case basis, and eligibility is subject to our discretion. Please note that the refund process may take up to 7 business days to be completed.
Contact the Publisher
Should you encounter any challenges while using or installing a purchased product, please contact the product publisher as your first point of contact. The product publisher's customer support team has the most in-depth knowledge of their product and can quickly address any bugs, errors or questions you may have.
To connect with the product developer, simply navigate to the respecitve product page on Flightsim.to, where you'll find the product publishers website or email contact below the Download button.
- Provide them with your Flightsim.to Order Reference Number
- Provide them with a detailed description of the issue or problem that you are facing
Wait for Resolution
The Customer Service team of the Product Developer is dedicated to promptly addressing your concerns, typically responding within 48 business hours to provide assistance or offer a solution. In the majority of cases (> 95%), this resolves the issue satisfactorily. If the problem persists or if there is a defect with the product that can not be corrected, the product developer can initiate the refund process for you or advise you to contact Flightsim.to for the refund process.
Flightsim.to Guarantee
If the product developer is unable to provide a satisfactory solution and the issue persists, you have the option to đ create a refund request with Flightsim.to to request a refund under the Flightsim.to Guarantee. Please ensure to furnish a comprehensive description of the problem encountered with the product using the provided form, including any relevant correspondence and/or clearance obtained from the product developer for the refund. Our team will then conduct a thorough investigation to assess your request whether it meets the refund requirements set forth above.
Create Refund Request
You can submit your refund request by đ clicking on this link.
Final Notes
We understand that not being able to provide refunds for digital products can be frustrating. However, we stand by our refund policy and believe that it is fair and transparent. If you have any questions or concerns about our refund policy or the refund process, please do not hesitate to contact our support team. We are here to help you and ensure that you are satisfied with your purchase.