Skip to main content
All CollectionsUser Account
Restrictions on File Uploads
Restrictions on File Uploads
Exquisite avatar
Written by Exquisite
Updated over a week ago

If you've encountered a restriction on your ability to upload files to, it can be concerning and confusing. This article aims to clarify why this might have happened and what steps you can take to resolve the issue.

Main Reasons for Upload Restriction

1. Declined File

The most common reason for an upload restriction is having a previously uploaded file that has been declined. This can happen for various reasons, such as non-compliance with's guidelines or other issues identified during our review process.

What to Do:

  • Re-Apply the Declined File for Re-Approval: If you believe the decline was a mistake or you've made necessary corrections, you can re-apply the file for re-approval.

  • Delete the Declined File: If you prefer not to re-apply the declined file, you can delete it from your account. Once the declined file is removed, your upload ability should be restored.

2. Account Limits or Other Issues

If you have no declined files and your upload functionality is still blocked, there might be other underlying issues, such as hitting account limits or other restrictions.

What to Do:

  • Contact Customer Support: In this case, it's essential to reach out to our Customer Support team. We can review your account, identify the specific issue, and assist you in resolving it.

We understand that having your upload ability restricted can be frustrating, especially if you're eager to share your content with the community. By following the steps outlined above, you can either resolve the issue yourself or get the assistance you need from our support team.

Did this answer your question?