How can I delete my account?
We are sorry that you wish to delete your account. If you just need a break, you can simply logout from your account. This would be the better decision in most cases, since we don't spam or ask you to login anyway. An account deletion can have far-reaching consequences and we generally do not recommend deleting the account. Please contact our team to discuss with us what prompted you to delete your account. However, to delete your account as quick as possible please proceed as follows:Few readersCaptcha not showing on Login or Sign-Up
If you are getting the error message to check the captcha box, you have to check the Google reCaptcha box right below the form. In rare cases, it can be that you do not see this box. Please follow this guide to troubleshoot. What if it doesn't show up? Make sure your browser is fully updated. Check that JavaScript is enabled in your browser. Try disabling plugins that might conflict with reCAPTCFew readersWhat are Karma Points?
With Karma we are introducing a new - let's say - currency. For each relevant action you do on our website, you gain Karma. The more Karma you collect, the better. Earn Karma to level up in our Level Progression system from Trainee to General. Each level requires a certain amount of Karma points. Your current rank is shown publicly on your profile. You can also check your current level progression and all available ranks on the Community Karma Page. BadFew readersAccount Activation and Verification - Email not received
Each user must verify their provided email address after registration. After sign up, we will send an email address to your specified email inbox. Please check your mailbox and click the button in the email to verify your account. If you have not received an email or you can not find it: Please wait up to two hours. It may take longer for the email to arrive, especially if you are using an Yahoo email address. Please also check your spam and junk folder for our email every 30 minutesFew readersForgot Password - How do I reset it?
In case you forgot your password, you can simply reset it by clicking on Reset Password on the login form, or alternatively click here. We only need your account's email address to send you instructions on how to reset your password. It may take up to two hours until our email arrives after you requested it. Please also check your junk or spam folder.Few readersWhy are My Downloads empty?
Your My Downloads page lists all downloads you have made with your account. If you can't find your downloads anymore or they seem lost, this can have several reasons, which we will explain in this guide. The default display of the My Downloads page shows only add-ons for which an update is available. If all your downloads are up-to-date, they will not be displayed by default. You have to change the filter from "Update available" to "All DownloadsFew readersHow can I change my username?
Each user can change their username up to two times. That means you can choose a new name twice after your registration. Further changes will only be approved in exceptional cases and must be requested from us beforehand. How does it work? Log in to your account and navigate to your account settings. You can find this in the top right corner by clicking on your username and then selecting "My Settings". In the Username field you can choose your nFew readersAction blocked - Why have I been IP blocked by your firewall?
Our system may ban users for suspicious behaviour. For security reasons, we cannot provide any specific details about what exactly is causing this ban. In most cases, you are likely using a public VPN or proxy service, as already stated in the error message below. Our system may ban you based on IP address reputation. This means, if you are using a public VPN, it is much likely that someone else usedFew readers